Convert unstructured incoming emails into structured Salesforce records - automating case creation, task routing, and service workflows in real time
Email remains the frontline for customer service, sales inquiries, and internal operations - but managing it manually is slow, inconsistent, and error-prone. Valuable information gets lost in inboxes, response times slip, and Salesforce stays out of sync.
It automatically parses inbound emails, extracts key information, and creates or updates Salesforce records - like cases, tasks, opportunities, or custom objects - without manual intervention.
100% Salesforce-native
No external middleware required
Compatible with Sales Cloud, Service Cloud, Experience Cloud
Fully AppExchange-listed and security reviewed
Parse key fields like contact info, product types, issue descriptions, and more - creating structured Salesforce records instantly from inbound emails.
Route new cases, tasks, or leads to the right team automatically based on parsed email content - improving SLA performance and customer satisfaction.
Capture complete, structured data inside Salesforce without relying on agents to manually rekey or triage information from email chains.
Trigger next steps like escalations, alerts, or task creation based on the type, urgency, or content of the incoming email.
“Email-to-anything helps streamline our Customer Service process. Provides an excellent solution for case creation and is easy to configure.”
Mili Zemel,
Salesforce Team Lead, JFrog
Automate the assignment, progression, and resolution of service workflows directly in Salesforce.
Convert email interactions into structured service records to improve real-time support and self-service portals.
Streamline internal intake and handoffs by transforming email requests into Salesforce-assigned tasks.
Book time with a Salesforce-aligned solution expert to see how Email-to-anything can streamline your operations.
Email-to-anything Data Sheet
Official Product Page
Email-to-anything on AppExchange
