Q-assign
Advanced salesforce routing systems with
intelligent assignment rules
Advanced salesforce routing systems with intelligent assignment rules
Q-assign is an advanced Salesforce-native assignment app. It can transform any team through the deployment of intelligent work-assignment systems: Cases, Leads, Opportunities, Work Orders and more.
What?
-
Attribute-based Routing
Skills, experience, product, language -
Workload-based Routing
Load-balance for maximum effectiveness -
Availability-based Routing
Assign to first available Salesforce user
How?
-
Code-Free Configuration
Point-and-click assignment rules -
AI-Driven Algorithms
Auto-triage, prioritize & assign cases -
Intelligent Assignment Rules
Code-free, dynamic assignment rules
Why?
-
Increased Efficiency
Rapid, real-time matching & assignment -
Increased Effectiveness
Right agent, right time, right data -
Increased Performance
Driven by data-centric insights
Advanced
Salesforce
Assignment Rules
Q-assign is an Enterprise-level Salesforce app which routes work-items – like Cases, Leads, Opportunities and Work Orders – to the best Salesforce user, considering factors such as expertise, availability, and workload.
FAQ
Frequently Asked Questions
What is Q-assign?
Q-assign is an advanced Salesforce-native app designed to automate work-assignment systems for cases, leads, opportunities, work orders, and more, using intelligent rules.
How does Q-assign work?
It uses attribute-based, workload-based, and availability-based routing combined with AI-driven algorithms and code-free configuration to assign work items to the best Salesforce user.
Who can benefit from using Q-assign?
Any team using Salesforce for managing leads, cases, opportunities, work orders, or other custom objects can benefit from the intelligent assignment capabilities of Q-assign.
What are the key features of Q-assign?
Key features include dynamic assignment rules, availability-based routing, account matching, automated reassignment, omni-channel routing, attribute-based routing, territory management, and AI-powered actions.
Can Q-assign be customized for specific business needs?
Yes, Q-assign offers customizable, code-free dynamic assignment rules that can be tailored to meet the unique requirements of different business units.