Support teams are under pressure to resolve more, faster - without increasing headcount or sacrificing experience. But too often, tickets get stuck, SLAs are missed, and reps are buried in manual triage.
Ascendx brings intelligence and automation to every layer of your support operation. From initial intake to final resolution, our solutions help teams move faster, stay compliant, and focus on high-impact service - not spreadsheets
Route cases in real time based on skill, urgency, workload, and SLA logic - no more manual triage.
Trigger task updates, escalations, and approvals automatically from any service event or case field.
Scale support across time zones, languages, and teams - while staying consistent and compliant in Salesforce.
Connected solutions that help your service teams respond faster, stay compliant, and scale smarter.
Automate ticket workflows, task creation, and escalations - keeping SLAs on track and queues clear.
Assign cases intelligently based on SLA, skills, and urgency, with built-in rebalancing.
Power better CX with email-to-case, real-time document generation, and field-ready support tools.
From triage and SLA management to customer self-service and document automation, these apps help support teams deliver fast, consistent service - all from inside Salesforce.
Assign cases and tasks automatically based on skills, workload, SLAs, and priority rules.
Turn incoming support emails into structured Salesforce records for faster triage and response.
Automate service-related document generation and approvals - all fully tracked in Salesforce.
Securely back up case histories, task data, and SLA logs with full audit trails.
Sync support performance data into external BI tools to monitor SLA compliance and trends.
Enable in-person service and transactions with mobile-ready POS tools integrated to Salesforce.
Generate branded communications like status updates, summaries, or onboarding kits in real time.
Ascendx delivers automation and intelligence across the full revenue lifecycle - not just service.
Accelerate lead management, proposals, and contracts across your sales cycle.
Streamline internal workflows and cross-team task management in Salesforce.
Protect Salesforce data with compliant backup, recovery, and audit trails.
Move Salesforce data in real time for analytics and AI readiness.
Deliver seamless in-person, field, and omnichannel checkout experiences.
Discover smarter ways to automate triage, case handling, and customer experience - with insights delivered directly to your inbox.
