Empower customers with fast, accurate answers through automated documents, self-service portals, and in-field service tools - all connected to Salesforce.
Today’s customers expect instant answers, seamless transactions, and zero friction. But when teams rely on manual support or disconnected tools, delays and inconsistencies erode trust. Ascendx helps service leaders deliver real-time, self-service experiences - automated, scalable, and fully synced with Salesforce.
Automatically generate personalized service summaries, onboarding kits, or instructions when triggered by case status, form submissions, or user actions. Give customers the documents they need - when they need them - without waiting on agents.
Turn unstructured emails into Salesforce records - like cases or tasks - using parsing rules and automation. Eliminate manual intake while capturing key data points instantly for faster response and resolution.
Equip mobile reps with the tools to transact, troubleshoot, or support customers on the spot. Whether on a tablet or at a kiosk, everything connects back to Salesforce in real time.
Unify digital touchpoints with branded portals, dynamic content, and real-time CRM sync - so customers can submit requests, track status, and access documents all in one place.
Proactively resolve common issues with knowledge-driven, automated responses - reducing pressure on frontline teams.
Automate key interactions and content delivery across time zones and business hours, even when agents are offline.
Deliver personalized, high-quality experiences using your existing CRM data - no need to add new systems or overhead.
Ascendx apps combine automation, mobility, and CRM-native control to power exceptional customer experiences at scale.
Create customer-facing documents - like service summaries or welcome kits, automatically from Salesforce.
Turn incoming support emails into Salesforce cases or tasks with structured data extraction.
Enable real-time, in-person service and transactions through mobile POS tools connected to Salesforce.
Ensure secure storage and compliance for customer data and self-service interactions across all channels.
Customer experience starts at the first interaction - see how Ascendx supports end-to-end case automation and triage.
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